Shipping and Tracking

Do you offer free shipping?

Yes. We offer free tracked shipping on all U.S. orders. No standard shipping fee will be added at checkout.

What shipping carriers do you use?

We use trusted tracked shipping carriers. The carrier may vary depending on the destination, package route, and fulfillment location. Your shipping confirmation email will include the carrier name and tracking information.

Can you deliver to a PO Box?

We currently do not deliver to PO Boxes or APO/FPO addresses. Please provide a valid residential or business street address at checkout.

How long will it take to get my order?

Orders are typically processed within 1–3 business days.

The estimated total delivery time is 10–18 business days, including order processing and transit time.

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances beyond our control.

Where are your products ship from?

Orders may be fulfilled from different locations depending on product availability and the delivery destination. The fulfillment location does not affect the free tracked shipping offered at checkout.

How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and tracking link.

You may also check your order status through your account or our Order Tracking page.

Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.

I did not receive my order confirmation or tracking email. What should I do?

Please check your spam or junk folder and confirm that the email address entered at checkout is correct.

If you still cannot find the email, please contact us at info@willsshoe.com and include your full name and order number.

Return and Exchange

Can I return my product?

Please check your spam or junk folder and confirm that the email address entered at checkout is correct.

If you still cannot find the email, please contact us at info@willsshoe.com and include your full name and order number.

How do I request a return or exchange?

Please email info@willsshoe.com with:

• Your order number
• The product name
• The reason for the return or exchange
• Photos, if the item is damaged or defective

Please wait for return instructions and the approved return address before sending the item back.

What should I do if my item arrives damaged or defective?

Please contact us within 7 days of delivery.

Include your order number and clear photos of the product, packaging, and shipping label. We will review the information and provide an appropriate replacement or refund based on the circumstances.

Are any items excluded from returns?

Items may not be eligible for return if they have been worn, used, washed, altered, damaged after delivery, or returned without their original packaging.

Items clearly marked as final sale or non-returnable are also excluded unless they arrive damaged or defective.

Contact Us

Email is the best way to reach us.

Email: info@willsshoe.com