Thank you for shopping at Willsshoe. Please review our shipping policy to understand how we process and deliver your order.
1、Processing Time
Orders are typically processed within 1–3 business days. During holidays, promotional periods, or other peak times, processing may take slightly longer. If there is a significant delay, we will contact you by email.
2、Shipping Method and Cost
We offer free tracked shipping on all eligible orders.
No additional standard shipping fee will be added at checkout.
3、Estimated Delivery Time
The estimated total delivery time is 10–18 business days, including order processing and transit time.
Delivery times are estimates and may vary depending on the destination, carrier delays, holidays, weather conditions, or other circumstances beyond our control.
4、Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
5、Shipping Delays
While we work to ensure that orders arrive within the estimated delivery period, occasional delays may occur.
Willsshoe is not responsible for delays caused by shipping carriers, severe weather, natural disasters, incorrect or incomplete delivery information, or other circumstances beyond our reasonable control.
6、Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.
7、Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
Please include your order number and clear photos of the damaged item and packaging. After reviewing the information, we will provide an appropriate replacement or refund based on the circumstances.
8、Lost Packages
If your tracking information has not updated for 60 days, please contact us with your order number.
We will investigate the shipment with the carrier. If the package is confirmed lost, we will provide a replacement or a full refund.
9、Return Policy
For information about returns and refunds, please review our Return Policy page.
10、Contact Us
If you have any questions about your order or shipment, please contact us through the contact information provided on our website.