Cancellation
We accept cancellations within 24 hours of the completion of your order and you will receive a full refund.
If you cancel your order after 24 hours of submitting your order. You will receive a refund of 80% of the order value.
We cannot cancel an order if the product has already been shipped.
Returns
We accept return of products. Contact us within 14 days of delivery to request a return. Items must be unworn, unused, and returned in their original packaging. Once your return is approved, please ship the item within 7 days. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs $20(this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@willsshoe.com.
Please contact our Customer service at info@willsshoe.com to get the return address.
Email：info@willsshoe.com